Help Centre

Our Standards

Safety Your Koh-Lanta.org experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone. Harming yourself or others You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, […]

Dispute Moderation for Reviews

As the Koh-Lanta.org community and product continue to grow, we remain committed to updating this policy when necessary to help ensure that reviews reflect the honest, first hand experiences of our Hosts and guests. We believe that a healthy review system is one that respects and protects our community’s genuine feedback. For that reason, we […]

Responding to Reviews

Honest reviews help Hosts and guests to grow and find the right fit in the future. But sometimes you may get one you disagree with. The right to respond You can post a public response to a review that someone has left for you within 30 days after the review was submitted (not published). While you can’t […]

Review Policy

Koh-Lanta.org’s Review Policy In order to build a platform of trust, we ask our community to help ensure that reviews on Koh-Lanta.org are useful, informative, and don’t expose our community to harm. Therefore, we expect that all reviews adhere to the following: 1. Reviews should not violate our content policy Some content is never allowed […]

Non Discrimination Policy

Koh-Lanta.org is, at its core, an open community dedicated to bringing the world closer together by fostering meaningful, shared experiences among people from all parts of the world. Our community is inclusive to millions of people from virtually every country on the globe, an incredibly diverse community, drawing together individuals of different cultures, values, and […]

Content Policy

By posting content on Koh-Lanta.org, you agree to abide by this policy. We reserve the right to remove any content, in whole or part, that violates this policy, our Terms of Service, our Community Standards, our Review Policy, or for any other reason at our sole discretion. In the event of repeated or severe violations, we may suspend […]

Host Penalties for Cancelling Reservations

Cancellations mess with guests’ plans and can reduce confidence in our community, so as a Host, you should do your best to fulfil all confirmed reservations. If something has come up and you simply can’t fulfil a reservation for any reason, it’s your responsibility (and not your guest’s) to cancel as quickly as possible to […]

Payment Terms

Koh-Lanta.org use both PayPal and Stripe to process payments through our platform, something that allows you to make secure payments using credit or debit cards. Bookings are not considered confirmed until full payment is cleared. When a guest makes a payment through Koh-Lanta.org, you are not doing so to enter into a contract with Koh-Lanta.org […]

Terms of Service

Terms of Service for European Users As a consumer who resides in the EEA you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that Koh-Lanta.org is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers. The European Commission’s online dispute resolution platform is not available […]


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