Help Centre

Help Centre

Help Centre <p style=”text-align: center;”><strong>Below you will find links to pages that explain in detail our policies and fees that we invite you to read.</strong></p><p style=”text-align: center;”>If you have any questions or require further advice please contact us by clicking the button below.</p> <a href=”https://koh-lanta.org/contact-us/” role=”button”> Contact Us </a> <a href=”https://koh-lanta.org/” role=”button”> Back to Home […]

Host Privacy Standards

Handling Guest Personal Information As a Host you will receive and use Guests’ personal information to manage your reservations and deliver your Host Service. Please remember that you are responsible for complying with applicable privacy laws when you handle and process personal information. You should only use personal information you receive through the Koh-Lanta.org Platform […]

Rebooking and Refund Policy

This Rebooking and Refund Policy explains how we will assist with rebooking a reservation and how we handle refunds when a Host cancels a reservation or another Travel Issue disrupts a stay. What happens if a Host cancels before check-in If a Host cancels a reservation prior to check-in, their guest will automatically receive a […]

Extenuating Circumstances Policy

Overview This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are affected by an event covered by this Policy […]

Taxes For Guests

Sometimes, regulations require Hosts to charge a tax to guests. We recommend that Hosts include it in the price of the reservation, but some require it to be paid directly upon check-in instead While no special taxes apply to booking properties on Koh Lanta, if any are applicable, (or become applicable), it’s is the Hosts […]

Collecting fees outside Koh-Lanta.org

For the most part, Hosts can’t collect any additional fees or charges outside our platform unless expressly authorized by us. The exception is hotels and software-connected Hosts, who can charge and collect certain fees using a separate payment method⁠—as long as they’re detailed in the listing and included in the price breakdown before booking. These […]


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