Policies

Our Standards

Safety Your Koh-Lanta.org experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone. Harming yourself or others You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, […]

Dispute Moderation for Reviews

As the Koh-Lanta.org community and product continue to grow, we remain committed to updating this policy when necessary to help ensure that reviews reflect the honest, first hand experiences of our Hosts and guests. We believe that a healthy review system is one that respects and protects our community’s genuine feedback. For that reason, we […]

Responding to Reviews

Honest reviews help Hosts and guests to grow and find the right fit in the future. But sometimes you may get one you disagree with. The right to respond You can post a public response to a review that someone has left for you within 30 days after the review was submitted (not published). While you can’t […]

Review Policy

Koh-Lanta.org’s Review Policy In order to build a platform of trust, we ask our community to help ensure that reviews on Koh-Lanta.org are useful, informative, and don’t expose our community to harm. Therefore, we expect that all reviews adhere to the following: 1. Reviews should not violate our content policy Some content is never allowed […]

Non Discrimination Policy

Koh-Lanta.org is, at its core, an open community dedicated to bringing the world closer together by fostering meaningful, shared experiences among people from all parts of the world. Our community is inclusive to millions of people from virtually every country on the globe, an incredibly diverse community, drawing together individuals of different cultures, values, and […]

Content Policy

By posting content on Koh-Lanta.org, you agree to abide by this policy. We reserve the right to remove any content, in whole or part, that violates this policy, our Terms of Service, our Community Standards, our Review Policy, or for any other reason at our sole discretion. In the event of repeated or severe violations, we may suspend […]

Host Privacy Standards

Handling Guest Personal Information As a Host you will receive and use Guests’ personal information to manage your reservations and deliver your Host Service. Please remember that you are responsible for complying with applicable privacy laws when you handle and process personal information. You should only use personal information you receive through the Koh-Lanta.org Platform […]

Rebooking and Refund Policy

This Rebooking and Refund Policy explains how we will assist with rebooking a reservation and how we handle refunds when a Host cancels a reservation or another Travel Issue disrupts a stay. What happens if a Host cancels before check-in If a Host cancels a reservation prior to check-in, their guest will automatically receive a […]

Extenuating Circumstances Policy

Overview This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are affected by an event covered by this Policy […]


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