Pricing and Fees

Host Penalties for Cancelling Reservations

Cancellations mess with guests’ plans and can reduce confidence in our community, so as a Host, you should do your best to fulfil all confirmed reservations. If something has come up and you simply can’t fulfil a reservation for any reason, it’s your responsibility (and not your guest’s) to cancel as quickly as possible to […]

Payment Terms

Koh-Lanta.org use both PayPal and Stripe to process payments through our platform, something that allows you to make secure payments using credit or debit cards. Bookings are not considered confirmed until full payment is cleared. When a guest makes a payment through Koh-Lanta.org, you are not doing so to enter into a contract with Koh-Lanta.org […]

Taxes For Guests

Sometimes, regulations require Hosts to charge a tax to guests. We recommend that Hosts include it in the price of the reservation, but some require it to be paid directly upon check-in instead While no special taxes apply to booking properties on Koh Lanta, if any are applicable, (or become applicable), it’s is the Hosts […]

Collecting fees outside Koh-Lanta.org

For the most part, Hosts can’t collect any additional fees or charges outside our platform unless expressly authorized by us. The exception is hotels and software-connected Hosts, who can charge and collect certain fees using a separate payment method⁠—as long as they’re detailed in the listing and included in the price breakdown before booking. These […]


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